Premium Care is free for the first month. The soundbar needs to be reset before it will work again. I tried updating my Q70R Soundbar via the SmartThings App, but when I check for updates via the App, it says that there are no firmware updates available. In that time the soundbar will stop sound even when it still shows as connected. The soundbar simply reported "No Data". Samsung pays for Premium Care during this period. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. I am having similar problems with the Samsung Soundbar HW-J450. Just noticed that firmware update 1012.6 Dated Nov. 19 2020 was available at the Q70R Soundbar Support Page. When I check for updates in the app it spins for a bit and then tells me there are no updates available. For additional questions regarding Samsung Premium Care, please call 1-866-371-9501. Samsung Firmware Download Tips To make your device run with no errors and avoid misbehaving, you need to make sure you have downloaded the correct firmware that meets exactly your model. I can switch to other devices using SmartThings. So we are having connection issues with our wireless sub and rear speakers. Samsung soundbar showing no usb. I have the HW-N950 and it says the firware version is 1001.2 (I think) in the SmartThings app. Download "Home Theater Controller" app, and on top page of the app, your current firmware version is displayed as "System Version".If your firmware version is 9.00 or higher, the firmware is already up-to-date. Make sure the file is NOT IN A FOLDER when saved to the USB. Page 21: Software Update FUNCTIONS SOFTWARE UPDATE Samsung may offer updates for the Soundbar's system firmware in the future. Nothing happened. Please call 1-800-SAMSUNG for technical support . Firmware updates for your soundbar will improve certain features and resolve known issues. I have had the Samsung Q7 Series (55) tv and Samsung Soundbar MS650 for 6 months. Stimulus check updates. Page 22: Troubleshooting I spent time on the phone with samsung today, and the guy wanted me to do a hard reset on the soundbar by pressing and holding the "Play/Pause" button for 10-15 seconds. After the first month, you must provide a credit card to continue this coverage at its regular price of $11.99 per month. The USB port on my Samsung Soundbar HW-E350 wont open my memory sticks. Google the soundbar, download the firmware update file from Samsung Website, extract the ZIP and SAVE THE FILE (in the folder) INTO A USB. A firmware update provided from Samsung fixed this. CHECK THE UNIT’S FIRMWARE VERSION PRIOR TO THIS UPDATE. I attempted to upgrade the firmware, but it failed. Plug into the USB port of the soundbar and it should automatically update. 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