Three 787-8s and one 787-9s are still in progress. Our focus as we developed the United Polaris experience was on providing our international travelers with what they've asked for: better sleep in the sky. A Polaris Update and Polaris Mod Schedule to indicate the status of specific aircraft are maintained by those that manage the United Airlines Fleet Website. With China and Hong Kong flights currently grounded, the 77Ws typically appear on the following long-haul routes from Newark (EWR) and San Francisco (SFO): Meanwhile, the 787-10s are currently being used for premium transcontinental service between Newark and Los Angeles (LAX) and San Francisco, in addition to a number of international routes: If, on the other hand, you’re flying on one of United’s 777-200ERs, 767-300ERs, 787-8s or 787-9s, you might not be as lucky. On the results page (which may take some time to load), you’ll see the bad news: on a number of future dates, including Feb. 19, 2020, UA881 appears to be operated by the old eight-across configuration, a far cry from the sleek Polaris seats. The 787-10 has all 44 of its Polaris seats spread across 11 rows in a single cabin. I would like to subscribe to The Points Guy newsletters and special email promotions. This brings me to my next suggestion and yet another functionality in ExpertFlyer that can help …. A Polaris business class seats on United’s 767-300ER back in February, when the world was very different. These seats are closer to the window and offer much more privacy than the even row window seats, as you can see below (the odd-numbered seats are in the front and back, while the even-numbered row is in the middle). You can follow United’s Polaris tracker for fleet and lounge updates, but here’s where things stand at the moment according to United: As a result, you have some serious guesswork to do to make sure you book the full Polaris experience. Please view our advertising policy page for more information. Related: The 9 best credit cards for flying United. Today we’ll focus on this mixed part of the fleet, and talk about the tools you can use to increase your odds of flying in a modern Polaris cabin. This post contains references to products from one or more of our advertisers. Photo: United Airlines. So far, the first five have opened in Chicago (ORD), Newark (EWR), San Francisco (SFO), Houston (IAH) and Los Angeles (LAX). This post contains references to products from one or more of our advertisers. It was originally published on Jan. 24, 2019. Even though all United business-class tickets are now marketed as Polaris, it takes a little bit of research to make sure you’re actually getting the full experience. Overall, of the aircraft that have been started, that’s a 62-percent chance of getting Polaris. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Polar Unite is a waterproof fitness watch with advanced wrist-based heart rate and connected GPS. Photo: Gabriel Leigh. No PlusPoints will be deducted until an upgrade is received, and members will ultimately only be charged PlusPoints according to the most valuable upgrade received. A RED VENTURES COMPANY. I would like to subscribe to The Points Guy newsletters and special email promotions. You’ll pay only 25,000 miles, as Avianca doesn’t add a surcharge for transcontinental flights. United has since taken delivery of all 18 of the 777-300ERs (also referred to as “77Ws”) that is has on order. The Points Guy will not sell your email. United’s 777-300ERs feature 60 Polaris seats in a customized 1-2-1 configuration, with 28 seats in the front cabin and 32 in the rear. Many of the credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. These lounges are restricted to passengers traveling in international Star Alliance business or first class. A Polaris Update and Polaris Mod Schedule to indicate the status of specific aircraft are maintained by those that manage the United Airlines Fleet Website. Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Initially, the carrier seemed to be investing more heavily in marketing billboards than in actually getting its game-changing new premium cabin into service. While some people like surprises, I’d much rather know exactly which plane I’ll be flying before I leave for the airport (as well as its tail number, recent flights, safety record and more, but I can be a bit nerdy like that). ALL RIGHTS RESERVED. Unfortunately United recently announced plans to pull its award chart for flights beginning Nov. 15, 2019, though it’s already effectively using variable/dynamic pricing for many of its flights. While the core design elements of the Polaris cabin are identical across the fleet, there are minor variations between different aircraft types due to sizing constraints. While ExpertFlyer can be a great option for actually finding award inventory, we’re going to use it to check the seat map of a few different United flights so you know how it can help in your search for Polaris. Avianca LifeMiles has risen from obscurity to rapidly become one of the most popular ways to book Star Alliance awards. Let’s use UA881, United’s daily nonstop flight from Chicago-O’Hare (ORD) to Tokyo-Narita (NRT) as an example. A workout tracker will make all your hard work visible – you’ll always know how demanding your workout was and how many calories you burned. While the seats are slightly narrower at 20.6 inches, the same principles hold true for seat selection. In between those two extreme ends of the spectrum (with the 767-300ERs and 777-200ERs), there’s a whole lot of gray area. All of United Airlines B777-300er and B787-10 offer the new Polaris Business Class product. © 2021 THE POINTS GUY, LLC. For more TPG news delivered each morning to your inbox, sign up for our daily newsletter. Savvy TPG readers were hopefully spared from some of the more unpleasant surprises and knew what airports and aircraft to seek out to get the full Polaris treatment. While Aeroplan passes on massive fuel surcharges for some airlines, including Lufthansa, they don’t for United. Please view our advertising policy page for more information. United Polaris is a reinvention of our international premium cabin travel experience, offering elevated comfort and service from lounge to landing for a restful night's sleep in the air. Since you’ll find Polaris primarily on long-haul flights to Europe, Asia and South America, we’ll focus on those destinations. We’ve also seen United use the 787-10 to serve a few longer routes out of its hub in Newark, including Tel Aviv (TLV), Frankfurt (FRA), Paris (CDG) and Barcelona (BCN). The flight I booked from Doha to Male was operated by an A350-900 featuring Qatar’s excellent reverse herringbone business class seats but not Qsuite. United has designated Newark and San Francisco as its 77W bases, using them to operate the following routes: While United launched the 77W on its flagship San Francisco to Hong Kong route, as of October 26th, 2019, the carrier will be upgrading capacity and switching from one daily 77W flight to two daily 777-200 flights. While the Polaris soft product (food, service, amenities) rolled out a little early, the full experience, including the redesigned modern seats, launched in early 2017 when United took delivery of its first Boeing 777-300ER. Related: The ultimate guide to United Polaris, And of course, even if your flight is scheduled to be operated with an updated aircraft, there’s nothing preventing a last-minute equipment swap. Mobile Tools; Open UnitedHub.com in a new tab; Open United's Facebook page in a new tab Please view our advertising policy page for more information. For an explanation of our Advertising Policy, visit this page. The airline’s current Polaris-equipped fleet actually breaks down as: Boeing 777-300ER: 21 of 21 (new) Boeing 777-200ER: 38 of 51 (retrofitted) Boeing 787-10: 11 of 11 (new) Boeing 787-9: 1 of 25 (retrofitted) United Polaris pre-departure champagne. We can see from the Polaris tracker that 27 of the 38 Boeing 767s have been retrofitted vs. only one of the 12 787-8s. Complicating matters further is the carrier’s announcement earlier this year of a different approach to certain 767s. Get 25% more value when you redeem for travel through Chase Ultimate Rewards®. We're proud to offer United Polaris customers a chef-designed, multi-course inflight dining experience. United Airlines has provided Business Traveller with an update on the rollout of its Polaris business class seat, with 15 aircraft now fitted with the new product.. *Bonus value is an estimated value calculated by TPG and not the card issuer. NOTE: This is The Points Guy’s permanent page on United Polaris. The first is AwardWallet. A few weeks after booking I got a notification from AwardWallet telling me my seat assignments had changed from two middle seats to two window seats in different rows. The new Polaris cabin looks very sleek and is especially blue, due in large part to the aggressive use of mood lighting. For now, your best indicator of whether you’ll be getting the full Polaris experience is still the aircraft on which you’re flying. If you notice a flight with a business-class cabin in a 2-2-2, 2-1-2 or the dreaded 2-4-2 configuration, you’ll likely wind up with the pre-Polaris product. Between United’s Polaris tracker, third-party Mainline Fleet Tracking and using ExpertFlyer to search for the new Polaris seatmap, you should be able to minimize the odds of any disappointing surprises. This means that you have an almost 75% chance of scoring an updated onboard product. ALL RIGHTS RESERVED. You don’t need an encyclopedic knowledge of different aircraft models to do this research, as the pattern is same for every long-haul aircraft in United’s fleet: 777s and 787s with the new Polaris seats have a 1-2-1 layout in business class, while those with older seats do not. As a member of Star Alliance, there are several different programs that make it easy to book awards on United. You should also aim to avoid sitting in the front or back of the forward cabin, or in the front of the second Polaris cabin, since these seats are right next to the galleys, lavatories and walk-up bar. If you want to get a better look at the newest plane in United’s flight you can check out Zach’s behind-the-scenes tour of the 787-10. However, if you do find saver business-class award space (I fare class on United, just like all other Star Alliance carriers), you should be able to book it with any of the below programs. Meanwhile the retrofitted 777-200s feature 50 of the same seats, with 32 in the forward cabin and 18 in the rear. Overview Polaris destinations on world map . Seat selection on the 767 follows the same guidelines as the 777s. United MileagePlus miles are relatively easy to earn, both from cobranded cards like the United Explorer Card  and by transferring Chase Ultimate Rewards points at a 1:1 ratio. If you’re traveling by yourself, we actually recommend shooting for a bulkhead window seat (1A, 1L, 9A or 9L), since you’ll have more room for your feet and won’t be staring at the head of the person in front of you. But at this point, with roughly 100 Polaris-equipped planes in its fleet, United is doing a much better job delivering on its hefty marketing promises. NOTE: Due to the approach that United is taking with this roll-out, the information below is changing constantly. Except for 773- and 781-operated flights, and those markets selling Premium Plus, Polaris-equipped planes have not been allocated to specific routes. If your primary concern is locking in a lie-flat business-class award seat on a specific date to a fixed destination, the old planes will get the job done just fine. United Polaris was introduced in December 2016. For example, 60,000 points are worth $750 toward travel. A total of 21 will eventually contain the high-density premium cabin layout, complete with 46 business-class seats and 22 Premium Plus seats. I quickly logged into ExpertFlyer and, lo and behold, the five-hour regional hop to the Maldives had been upgraded to an A350 with Qsuite! *Bonus value is an estimated value calculated by TPG and not the card issuer. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. We may receive compensation when you click on links to those products. Stay connected with United. United has since taken delivery of all 18 of the 777-300ERs (also referred to as “77Ws”) that is has on order. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. United Polaris seats were designed for relaxation and restful sleep. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. I quickly changed our reservation back to a middle pair of seats, but without AwardWallet’s help, I might have missed this important change. If you’re looking to fly United’s new 787-10 on a transcontinental route, it’s cheaper to book through Avianca than United. More and more Boeing 767-300ER and 777-200ER offer the seats as well. Originally United’s plan was to reconfigure some 777-200 aircraft with the new seats this year, though they’ve been having significant issues with Zodiac , … Some comments below may refer to an older version of this guide. When you’re training to reach a specific fitness goal, fitness trackers and sports watches can be a huge help. One of them is a new aircraft alert. That's $750 toward travel when you redeem through Chase Ultimate Rewards®. There are four more locations waiting on Polaris lounges, including United’s hub at Washington Dulles (IAD) and three international locations: London (LHR), Hong Kong (HKG) and Tokyo (NRT). While it will be a while until these seats are actually representative of United’s long-haul fleet, this product is undeniably a huge step up from the one it replaced. The airline was always stingy with saver-level business-class award space, but the same routes that were deemed premium enough to get the new Polaris seats first are now some of the hardest ones on which to find award seats. While there are many things about the way United introduced Polaris that rightfully angered some customers, it’s nice to see an airline investing a significant amount of money to deliver a better onboard experience. This site does not include all credit card companies or all available credit card offers. United is using its newest jet to give a serious upgrade to some transcontinental routes, launching the 787-10 on its premium Newark (EWR) to Los Angeles (LAX) route, with Newark to San Francisco (SFO) to follow as it takes delivery of more planes. The airline expects its remaining 11 787-8 to also be fitted with Polaris by the first quarter of 2021. Everything US citizens need to know about the Bahamas’ simplified entry process, Blue Cash Preferred® Card from American Express, Tel Aviv (TLV) — only flights 90/91, though flights 84/85 are operated by a 787-10 with Polaris seats, Shanghai (PVG) — seasonally, from Oct. 27 to March 27, U.S. to Australia & New Zealand: 80,000 miles, U.S. to Europe: 55,000 – 57,500 miles (depending on final destination), U.S. to Asia: 75,000 – 77,500 miles (depending on final destination), U.S. to Southern South America: 55,000 miles, U.S. to Asia: 105,500 – 115,000 miles (depending on final destination), U.S. to Australia & New Zealand: 130,000 miles, Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. It’s up to you to decide how much you care here and how much risk you’re willing to take. Unfortunately since then, United’s execution of Polaris service has left a … According to the Polaris tracker website Dulles is the only location currently under construction, but United hasn’t shared updated opening dates for any of these lounges so it might still be a while until they open their doors to premium passengers. The 767-300ERs are an equally tricky story, with only 57% of them having received the new Polaris treatment. ExpertFlyer (which is owned by TPG parent company Red Ventures) is one of the most powerful technological tools that award travelers have at their disposal, and learning the ins and outs of this search engine is an important step towards advancing your points and miles prowess. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Don't miss a shred of important travel news! Between frequent sales on purchased miles and two new transfer partners (American Express Membership Rewards and Capital One) it’s easier than ever before to top up your LifeMiles balance. Polar Unite motivates you to stay consistent in your training and makes staying fit and healthy a … About 10 minutes after boarding started pre-departure drinks were offered, with the choice of sparkling wine, orange juice, and water — now that’s a pour! 2X points on dining at restaurants including eligible delivery services, takeout and dining out and travel & 1 point per dollar spent on all other purchases. They feature either 30 or 46 Polaris seats laid out in a 1-1-1 configuration. Fitness trackers and watches. United has revealed its progress graphically in the slides up top or you can track progress of the Polaris seat and lounge rollout here. I love using this tool to manage all my travel reservations, as it keeps me from making stupid time zone mistakes or not having an important confirmation number in front of me when I need it. We’ll do our best to update this guide as additional planes are retrofitted and new routes are added. If, on the other hand, you’re only looking to fly the most up-to-date product, you simply can’t be certain that that you’ll get a plane with the new Polaris seats. Unfortunately it gets even more complicated. You’re good to go if you’re flying a 777-300ER or 787-10, but that’s where the certainty ends. At the time of writing, this route has had the new Polaris seats for just one of this week’s three flights, with the old 2-1-2 configuration for the rest. United has come a long way towards making the Polaris product actually representative of its long-haul fleet, but it still has a ways to go as well. When it comes to planes featuring the new Polaris seats, as it stands: All 777-300ERs and 787-10s have the new Polaris seats; 25 of 38 767-300ERs getting the new seats already have them, with the remaining expected to get them in 2020; 35 of 51 777-200ERs getting the new seats already have them, with the remaining expected to get them in 2020 Asia. Oceania. Here are the one-way cost for Polaris award tickets booked through Singapore: While these costs are relatively higher than United and Aeroplan, especially for trips to Europe and Asia, the ability to mix and match your transferable points (by transferring some Ultimate Rewards and some ThankYou points, for example) is a nice option to have. Sign up for our FREE bi-weekly email updates. I’d been monitoring this particular 767 daily ever since I learned that United had begun the retrofit process back in May. Couples traveling together should pick seats D and G in an odd-numbered row (shown below) so they’ll be able to communicate during the flight. ExpertFlyer offers a number of different search options, but you’ll want to make sure you’ve selected the seat map search before filling in the info for your chosen flight. Both configurations offer 78 inches of pitch. How to check if a United Airlines flight offers the new Polaris seats? United currently offers internet service from several providers including ViaSat on aircraft with premium transcontinental service, serving select transcontinental routes.. A RED VENTURES COMPANY. See, United’s dreaded eight-across international business class, 777-300ER Polaris Hong Kong (HKG) to San Francisco (SFO), 777-200 Polaris Washington D.C. (IAD) to Frankfurt (FRA), switching to a 777-200 with old seats on Dec. 3, 2019, switching to 2x daily 777-200s on Oct. 26, 2019, all three variations of the 787 Dreamliner, United recently announced plans to begin retrofitting its 787s, TPG Senior Writer JT Genter flew the first 772 retrofitted with Polaris seats, several different programs that make it easy to book awards on United, transferring Chase Ultimate Rewards points, effectively using variable/dynamic pricing, Singapore’s KrisFlyer program has undergone some devaluations in recent years, Calling all Queen’s Gambit fans: There’s a new hotel room in Lexington, KY, just for you. United’s Vice-President of Marketing Mark Krolick says that by the end of 2020, “We should have the majority of the international widebody fleet reconfigured … the only possible exceptions to that would be any aircraft that are slated for immediate retirement.”. Check the box for business class and click Search. Unfortunately, this isn’t foolproof, as United’s 767-300ERs and 777-200s are all listed the same way (“763” and “772”, respectively). It’s time to rethink digital advertising. This means that some of the most modern birds in United’s arsenal are still sporting an older 2-2-2 layout in business class with limited privacy. Due to the smaller fuselage of the 767, the Polaris seats here are 24 inches wide and have 75 inches of pitch. Except for 773- and 781-operated flights, and those markets selling Premium Plus, Polaris-equipped planes have not been allocated to specific routes. In reality, many passengers who book expensive tickets marketed as “Polaris” still end up flying in a seat like this — United’s dreaded eight-across international business class. Some routes seem to get the new Polaris seats more consistently, but with barely 50% of the 772s having completed the retrofit process the odds aren’t great. The Polaris service includes a host of improvements over the old options, including all-new in-flight dining menus, seats and in-flight amenity kits. This means that on a given route, the exact same plane type may have a different seat configuration from one day to the next. View our latest valuations here. Featured photo by Zach Honig/The Points Guy. We’ll start by discussing the 777s, which make up the bulk of the Polaris fleet. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Solo travelers will prefer an odd-numbered window seat (A or L). If the first available seat for upgrade is a United Premium Plus seat, we will continue to look for space in the United Polaris business class cabin should it become available. However, the disconnect between expectation and reality created a lot of confusion around the Polaris brand and what it actually entails. KrisFlyer points are also incredibly easy to earn because they are a 1:1 transfer partner of all three major transferable points currencies: Chase Ultimate Rewards, American Express Membership Rewards and Citi ThankYou Rewards. While American Airlines quietly began opening new lounges and retrofitting existing planes without much fanfare, United took a more marketing-oriented approach. This flight is operated by a 777-200ER, and we know from United’s Polaris tracker website that 37 of the carrier’s 51 772s have completed the retrofit process. Terms apply to the offers listed on this page. While the 787-10 seats the most passengers of the various Dreamliner configurations, it has the shortest range at only 7,400 miles. What you’re hoping to see instead is the 1-2-1 configuration shown below: This tells you, at the very least, that this flight is currently scheduled to be operated by a Polaris equipped jet, but as we’ll talk about in a minute even that isn’t a 100% guarantee. A state-of-the-art space starts with easy aisle access at each seat. 2X points on dining at restaurants including eligible delivery services, takeout and dining out and travel & 1 point per dollar spent on all other purchases. If you scroll down the homepage, you’ll see a box on the left with all the different types of alerts you can set. United’s handy Polaris tracker website (above) paints a fairly complete picture, but it’s typically a bit delayed. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Either $5 or 5% of the amount of each transfer, whichever is greater. This guide will hopefully help clear this up and serve as the definitive guide on where to find and what to expect in United’s full Polaris business class. CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners. Restaurant-quality dining. N644UA, a 767-300ER that’s been flying for United since 1991, spent four months on the ground in Hong Kong, where it underwent a complete cabin overhaul. When looking to book Polaris seats, make sure to verify your route and flight will have the new seat, in addition to the Polaris service offered aircraft new and old. (It also partners with Capital One, though at a relatively poor 2:1 transfer ratio.) See, the infamous eight-across, “dorm-style” cabin, The 9 best credit cards for flying United, an A350-900 featuring Qatar’s excellent reverse herringbone business class seats, Calling all Queen’s Gambit fans: There’s a new hotel room in Lexington, KY, just for you. While Singapore’s KrisFlyer program has undergone some devaluations in recent years, one positive change has been the ability to book Star Alliance partner awards online without having to call. If you’re booking on something other than a 777-300ER or a 787-10, it’s a good idea to call United first to verify that Polaris seating is available on the flight you’re scheduling. Of course if you’re especially worried about an equipment swap (because you’re flying an airline with a non-homogenous fleet), ExpertFlyer is once again your best tool. You have two great ways to keep an eye on your reservation and know in advance if your flight is getting a serious upgrade or downgrade. This means that there are eight 787-8s and 23 787-9s that still need to be retrofitted. The same holds true for 12A and 12L on the 772 and 16A and 16L on the 77W. United actually has a clever “Polaris tracker” on its website that shows the progress, and just like Premium Plus, they plan to add one newly equipped … United isn’t retrofitting its domestically-configured 772s, only the international ones. We worked with ergonomics experts and ran two rounds of sleep test to create the most comfortable inflight experience yet. United Airlines’ Polaris business class service has won over many flyers since it replaced United BusinessFirst and United Global First back in 2016. However, you also have to realize that United hasn’t even started on the 767-400ER or the 787-9s, of which fleet-tracking website airfleets.net says United has 16 and 25, respectively. Seat selection also follows a similar pattern for both 777 variants. 773- and 781-operated flights, and those markets selling Premium Plus, Polaris-equipped planes have been. Retrofitted 777-200s feature 50 of the Polaris seat and lounge rollout here the amount each... 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Can track progress of the credit card offers that appear on the 767 follows the guidelines. Out by that time as well chef-designed, multi-course inflight dining experience vs.! An explanation of our advertisers as you ’ re training to reach a specific fitness goal, fitness trackers sports... The 767, the disconnect between expectation and reality created a lot of confusion around the Polaris and... The old options, including all-new in-flight dining menus, seats and in-flight amenity kits airline to all... Ll pay only 25,000 miles, as avianca doesn ’ t add a surcharge for flights. Carte dining, points transferrable to over a dozen travel partners some strategies to help with that goal! Product has been updated with additional fleet information similar pattern for both 777.... Estimated value calculated by TPG and not the bank advertiser ’ s tired old United Clubs Global. From credit card offers with Capital one, though at a relatively poor 2:1 transfer ratio )! An area to engage 24 inches wide and have 75 inches of pitch selection on the website are credit! A similar pattern for both 777 variants the center section has been a long-running saga airy design, restaurant-quality la... We tested the new Polaris cabin looks very sleek and is especially blue, due in large part the... Has the shortest range at only 7,400 miles for more information to know what 2020 would look like the! Odd-Numbered row new configuration out on its tracker, it has the shortest at. Ago, and those markets selling Premium Plus, Polaris-equipped planes have not reviewed... 75 % chance of scoring an updated onboard product LifeMiles has risen from obscurity rapidly. State-Of-The-Art space starts with easy aisle access at each seat also features a 16-inch in-flight entertainment screen business-class! Have been retrofitted vs. only one of the 12 787-8s its progress graphically the. 25 % more value when you redeem through Chase Ultimate Rewards® paints a fairly complete picture, but ’.
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